We are always ready to help every player of ‘Horse Legends: Epic Ride’
At Kaffil and Coco Play by TabTale, we genuinely care about every player who has chosen to spend time in the magical world of ‘Horse Legends: Epic Ride’, and we are always ready to help with any questions, issues or feedback you may have. Whether you’ve encountered a technical issue within the app, have a question about a specific game mechanic, wish to report a bug you’ve discovered whilst playing, need help with an in-game purchase that hasn’t been processed correctly, or simply want to share your enthusiasm about a particularly successful fusion or a recently unlocked legendary horse — every message we receive is read and valued by a real member of our team. We understand how important a smooth and enjoyable gaming experience is to our players, and we take every enquiry seriously, responding with the knowledge, care and efficiency you deserve. Our goal is always to resolve your issues as quickly and efficiently as possible, so you can get back to building the greatest stable in the game.
How to contact us and what to include in your message
You can contact us via several channels, and we recommend you choose the one that feels most convenient and natural to you. For technical issues, such as app crashes, loading problems, loss of game progress or difficulties with in-game purchases, we strongly recommend contacting us via email, providing as many details as possible about the issue you’ve encountered — including your device type, operating system version, the version of the app you’re using, and a clear description of what happened and when. The more information you provide, the faster and more accurately our support team will be able to diagnose and resolve your issue.
For general enquiries, suggestions for new features, feedback on the game, or simply to share your experience as a Horse Legends player, you can also reach out to us via our social media channels, where our community team is active every day and genuinely enjoys interacting with people who play and love the game.
Email:
info@kaffil.org
Our response times and support commitments
We strive to provide timely, helpful and genuinely constructive responses to every message we receive, and we aim to respond to all support enquiries within one to two working days of receipt. In the event of urgent technical issues that completely prevent you from playing — such as a complete app failure, loss of progress or failed purchases — we prioritise these cases and do our utmost to respond even faster, so that the interruption to your gaming experience is as short as possible. We want every interaction you have with our support team to leave you feeling heard and supported, and confident that you are playing a game backed by a studio that takes its players seriously. If you have contacted us and haven’t received a reply within the expected timeframe, please check your spam or junk mail folder first, as our replies sometimes end up there, and then, if necessary, feel free to send a follow-up message.
Email:
support@kaffil.org
Contact Kaffil and Coco Play by TabTale
We look forward to hearing from you — whether it’s an issue that needs resolving, an idea you’d like to see in a future update, or simply a message to let us know how much you love your horses. Every piece of feedback we receive, whether positive or constructive, helps make Horse Legends: Epic Ride a better and more magical experience for everyone who plays it.
Thank you for being part of our community and for choosing to spend your time in the world we’ve worked so hard to create.